Terms & Conditions
These Terms & Conditions ("Terms") are a legal agreement between you ("you", "customer") and Hungry Hippo ("Hungry Hippo", "we", "us", "our"), operated by Sanlu PVT LTD, a company registered in Sri Lanka, with its registered address at [Registered Business Address, Colombo, Sri Lanka]. These Terms govern your access to and use of the Hungry Hippo website (hungryhipposl.com) and the Hungry Hippo mobile application (together, the "Service").
By creating an account, downloading the app, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy below. If you do not agree, please do not use the Service.
- "Order" means a weekly meal booking of up to five (5) dishes placed through the app.
- "Delivery Window" means the timeframe in which we aim to deliver your meal, as shown in the app.
- "Content" means text, images, menus, branding, and other material made available through the Service.
- You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account and place Orders.
- You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
- You agree to provide accurate, current, and complete information (including your name, contact number, delivery address, and payment details) and to keep this information up to date.
- You may sign in using a third-party account (Google, Apple, or Facebook). Doing so authorizes us to receive certain profile information from that provider as described in our Privacy Policy.
- We may suspend or terminate accounts that provide false information or that are used in breach of these Terms.
Hungry Hippo is a meal-planning and delivery service. Rather than ordering one meal at a time, you select up to five dishes in advance — one per weekday — for delivery Monday through Friday to a single delivery location. Orders must be placed for future days; same-day ordering is not available, as this lead time allows our kitchen to prepare fresh food in the correct quantities. Menus, prices, availability, and delivery areas may change from time to time and are confirmed at the point of ordering.
- All prices are displayed in Sri Lankan Rupees (LKR) and include any applicable taxes unless stated otherwise.
- An Order is confirmed once payment has been successfully authorized.
- We reserve the right to limit quantities, refuse an Order, or cancel an Order (with a full refund of the affected days) where a dish is unavailable, where fraud is suspected, or where delivery to your address is not possible.
- Occasional substitutions of similar value may be made if a specific dish becomes unavailable after your Order is confirmed; we will notify you in the app where this happens.
- Payment is collected in full at the time you place your weekly Order.
- Payments are processed by a licensed third-party payment processor. Hungry Hippo does not store your full card number, expiry date, or CVV on its own servers — see Section 3 of our Privacy Policy for details.
- You authorize us (via our payment processor) to charge your selected payment method for the full value of each Order you place.
- You are responsible for any fees your bank or card issuer may charge in connection with your payment.
- We aim to deliver each meal, hot, before noon within the Delivery Window shown in the app, to the single delivery address associated with your Order.
- You are responsible for ensuring someone is available to receive the delivery, or for providing accurate delivery instructions.
- Delivery times may occasionally be affected by traffic, weather, or other circumstances beyond our reasonable control. We are not liable for delays caused by such events, though we will make reasonable efforts to notify you.
- Currently, delivery is only available within Colombo and surrounding areas covered by the app at checkout.
- You may cancel or change an unconfirmed future day in your Order at any time before the kitchen cut-off shown in the app for that day, free of charge.
- Once a day's cut-off has passed, that meal is in preparation and cannot be cancelled or refunded, except where the meal was not delivered, was significantly different from what was ordered, or did not meet reasonable food-safety and quality standards — please contact us within 24 hours of delivery in these cases.
- Approved refunds are returned to your original payment method and may take several business days to appear, depending on your bank or card issuer.
When using the Service, you agree not to:
- Use the Service for any unlawful purpose or in violation of these Terms;
- Attempt to gain unauthorized access to our systems, other users' accounts, or interfere with the operation of the Service;
- Reverse-engineer, scrape, or misuse any part of the app or website;
- Provide false delivery, payment, or contact information;
- Abuse our support channels, delivery staff, or other users.
The Hungry Hippo name, logo, app, website, menus, photography, and all related Content are owned by or licensed to us and are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any part of the Service without our prior written permission.
The Service integrates with third-party providers, including payment processing, cloud hosting, push notifications, maps, and sign-in with Google, Apple, or Facebook. Your use of those third-party features is also subject to that provider's own terms and privacy policy, which we encourage you to review.
- The Service is provided "as is" and "as available" without warranties of any kind, to the fullest extent permitted by law.
- If you have any known food allergies or dietary restrictions, please check dish descriptions carefully and contact us before ordering — while we take care in our kitchen, we cannot guarantee the complete absence of cross-contamination with any allergen.
- To the maximum extent permitted by applicable law, Hungry Hippo's total liability arising out of or relating to the Service shall not exceed the amount you paid for the Order giving rise to the claim.
- We are not liable for indirect, incidental, or consequential damages arising from your use of the Service.
- Nothing in these Terms limits any liability that cannot legally be limited, including liability for death or personal injury caused by our negligence, or for fraud.
You agree to indemnify and hold harmless Hungry Hippo, its employees, and delivery partners from any claims, losses, or damages arising from your breach of these Terms or your misuse of the Service.
You may stop using the Service and delete your account at any time directly in the Hungry Hippo mobile app, under your profile or account settings, or by contacting us. We may suspend or terminate your account if we reasonably believe you have violated these Terms. Sections that by their nature should survive termination (including intellectual property, disclaimers, liability, and governing law) will continue to apply.
These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Colombo, Sri Lanka, except where mandatory consumer-protection law in your country of residence provides otherwise.
We may update these Terms from time to time. If we make material changes, we will notify you in the app or by email before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
Privacy Policy
This Privacy Policy explains what personal information Hungry Hippo collects when you use our website and mobile app, why we collect it, how it is used and shared, and the choices you have. It applies to the Hungry Hippo Service described in the Terms & Conditions above.
Information you give us:
- Account information: name, email address, phone number, and password (or, if you sign in with Google, Apple, or Facebook, the basic profile details those providers share with us, such as your name and email).
- Delivery information: your delivery address and any delivery instructions.
- Order information: the dishes and days you select each week, order history, and any dietary or allergen notes you choose to add.
- Payment information: your payment method is collected and processed directly by our payment processor. We receive only a tokenized reference and limited details (such as card type and last 4 digits) needed to show your saved payment method and process charges — we do not store your full card number, expiry date, or CVV.
- Communications: messages you send to our support team, and your responses to any surveys or promotions.
Information collected automatically:
- Device & app data: device model, operating system, unique device or advertising identifiers, app version, and crash/diagnostic logs.
- Usage data: pages and screens viewed, features used, menu items browsed, and general interaction data, used to improve the Service.
- Approximate or precise location: if you grant permission, to help confirm your delivery area or show accurate delivery estimates.
- Push notification token: a device identifier used solely to deliver order updates and, where you've opted in, promotional notifications.
- Cookies and similar technologies on our website — see Section 4.
We use the information above to:
- Create and manage your account, and let you sign in securely;
- Process, prepare, and deliver your Orders, and process payments;
- Send transactional communications, such as order confirmations, delivery updates, and receipts;
- Provide customer support and respond to your enquiries;
- With your consent, send marketing communications and promotional push notifications, which you can opt out of at any time;
- Monitor, maintain, and improve the performance, security, and reliability of the Service;
- Detect, investigate, and prevent fraud, abuse, and security incidents;
- Comply with legal obligations, such as tax and consumer-protection recordkeeping.
We do not sell your personal information. We share information only as needed to run the Service, including with:
- Payment processors, to securely process your payment;
- Cloud hosting & infrastructure providers, who store and process data on our behalf under contractual confidentiality obligations;
- Push notification & communication providers, to deliver order updates and, where enabled, marketing messages;
- Sign-in providers (Google, Apple, Facebook), if you choose to use them to log in;
- Delivery personnel, who receive your name, delivery address, and contact number needed to complete delivery;
- Professional advisors and authorities, where required to comply with a legal obligation, enforce our Terms, or protect the rights, property, or safety of Hungry Hippo, our customers, or others;
- A successor entity, in the event of a merger, acquisition, or sale of assets, subject to this Privacy Policy continuing to apply to your information.
Our website uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how visitors use our site, so we can improve it. You can control cookies through your browser settings; disabling cookies may affect some website features. Our mobile app does not use browser cookies but may use device identifiers and analytics SDKs for similar purposes, as described in Section 1.
We retain your account and order information for as long as your account is active, and for a reasonable period afterward to comply with tax, accounting, and legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account as described in Section 7; some information may be retained where required by law.
We use administrative, technical, and physical safeguards — including encryption in transit, access controls, and tokenized payment storage — designed to protect your personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we work to promptly investigate and address any suspected incident.
- Access & correction: you can view and update most account information directly in the app, or by contacting us.
- Deletion: you can delete your account and associated personal information at any time directly in the Hungry Hippo mobile app, under your profile or account settings. You may also request deletion by contacting us at the details below. Deletion is subject to any legal retention requirements.
- Marketing opt-out: you can opt out of marketing emails using the unsubscribe link in any message, and opt out of promotional push notifications in the app's notification settings.
- Location & permissions: you can enable or disable location, notification, and other device permissions at any time through your device settings.
- Depending on where you live, you may have additional rights over your personal information (such as data portability or the right to object to certain processing). To exercise any of these rights, contact us using the details in Section 11.
The Service is not directed to, and is not intended for use by, anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Some of our service providers (such as cloud hosting or push notification services) may process information on servers located outside Sri Lanka. Where this happens, we take reasonable steps to ensure your information continues to receive an appropriate level of protection consistent with this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. If we make material changes, we will notify you in the app or by email before they take effect. The "Last updated" date at the top of this page shows when it was last revised.
If you have questions about these Terms, this Privacy Policy, or how we handle your personal information, or to make a request about your data, please contact us at: